Welcome to our customer service portal. Here you will find some additional information about several aspects of your order with us! If you are still in need of help, you can get in touch with us at any time.

About Us

We would love for you to hear more about us - please visit our about us page.

Shipping Policy

For small order less than 10pcs will be shipped by small package and 10pcs above will be swift to priority shipping like DHL/Fedex/UPS/Aramax, most of our main market is free shipping-please visit our shipping informations page.

Terms & Conditions

For the boring bits we have a dedicated page; please see our Terms & Conditions page.

Privacy & Security

A copy of our privacy statement can be found here.

Return Policy

A copy of our privacy statement can be found here.

Warranty

All of our products come with a warranty. The warranty length is stated on the product's description and starts on the day you take delivery of your goods.

All warranties offered unless otherwise stated, are warrantied and handled by ORIWHIZ ELECTRONICS on the behalf of the manufacturer or distributor. When returning items under warranty (after the initial 30 days), you are responsible for the cost of safe return to us and to ensure we receive the item in reasonable condition.

Once we receive your goods, we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available, we will offer a suitable replacement or refund.

Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty.

Placing Your Order

You can place your order with us directly on our website. We accept credit/debit card, PayPal. Once you have completed your order, we will send you a confirmation email to the address provided and will send you a further email to notify you when your order has been shipped.

Orders can be tracked by logging into your account at the top of the page and clicking login - if you have any questions or are having trouble logging in, please contact us, if you didnt create an account we will still keep you updated by email. 

Cancelling and order amendments:

We process several hundred, sometimes thousands of orders every day, once your order has been completed its very hard for us to locate the orders as they are amongst sevaral very simular looking packages, once your order has been pacakged and completed for shipment we are unable to add to the order, amend the order and in some cases cancel the order. 

Payment, Pricing & Promotions:

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be priced incorrectly. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Viewing Orders:

Orders can be viewed by logging into your account at the top of the page and clicking login. If you didn't create an account with us at the time of order (using Guest checkout), you can email us at any time and we will be happy to provide copy documentation. 

Updating Account Information:

Account information can be changed by logging into your account at the top of the page and clicking login.

Placing a Backorder

We now offer the ability to place some out of stock items on back order, please note the following when making a back order 

• If a product is out of stock, the website will notify you on the product page and basket, along with an estimated time of arrival with us (ETA) if one is available and confirmation of back order items on the checkout page.
• If your order contains multiple items including some that are "in stock" then your order will ship in a single consignment when your back ordered items have arrived, if you require the "in stock" items to be dispatched sooner please either create a new order for these items or contact us to arrange payment for the additional shipping fees
• Your return window and warranty will start the day your order arrived with you, not the time of order, for example if an item is on back order for 6 days before arriving, the return window will be 36 days from the original order being placed.
• You can cancel and have a refund on back ordered items at any time, we dont charge restocking or processing fees
• We actively monitor back orders, if your order has been on back order for some time or we no longer think we are able to obtain the stock we may cancel the order and update you 

Tax, VAT and Importing

No tax or VAT is included with any of the prices on our website.

When importing into your country you are responsible for all import, customs, handling fees associated with your countries local tax laws.

We are unable to control the cost of the import fees or tax and will not under declare the value of items

Contacting Us

We have dedicated staff here to help; please visit the contact us page Or use facebook live chat- we aim to get back to you within 2 working hours.

Opening Times

Although we usually start early and finish late, our official working hours based in the GMT+8 Beijing Timezone are:

Loyalty Points and Refer A Friend 

Loyalty Points

If you decide to create an account with us (standard or trade) you will earn Loyalty Points.  

Current standard rates of loyalty points are:

$1 spend = 1 point, 1 point = $0.01 

Points value will change in USD depending on the current live exchange rate 

Points are issued on item value only and does exclude shipping costs.

No minimum spend is required to redeem points, points can be used to purchase the entire order amount and can also be used on shipping fees.

For points earned though ordering on our website the points will expire in 100 days

Trade Account And Bulk Buying

Standard trade customers get discounts upto 5%-15% off advertised prices on our website, get parts next day, still earn loyalty points and get dedicated support!

We offer some excellent services for trade customers and organizations; please visit our dedicated trade page.

If your just looking for a bulk order for a project please take a look at our Bulk Order page.

Complaints

We work very hard to ensure our customers are happy, however we understand sometimes things can go wrong. When they do, we want the chance to put it right for you  - please contact us with any complaints or concerns, this will get escalated to the correct person who will get back to you as soon as possible. 

Product Reviews

We actively encourage product reviews on our website, however we do moderate these to ensure they are relevant for the product in question and beneficial to customers - reviews will be moderated before publication.

We do publish all reviews that follow our guidelines - when placing a product review, please ensure the following criteria is met:

The review must be in relation to the product you are leaving it for - if you have purchased multiple products please try to keep the relevance on the product in question.
If the review mentions faults, transit damage or any other aspect of the product failing this will not be included as it's not typical of the product - we would encourage that you get in touch with customer service if your item isn’t working as expected.

The review cannot contain any coarse language, derogatory/defamatory comments or any material that could be deemed discriminatory - this includes but is not limited to comments of a racist, sexist or homophobic nature.The review should be in relation only to the item and delivery, not a review of the buying or service experience.

We recommend you are signed into your account when leaving a review - although not a requirement, it does give us your contact details should we need to contact you in regards to the review.

Exchange Rates

All of our prices are based on multi currency and updated to USD as the current market rate so prices may fluctuate day to day, if credits or refunds are required we will always refund or credit the full amount (Purchases for 40 USD will be refunded as 40 USD)